A Fairhope military veteran who doesn't want to be identified called NBC 15 News after he couldn't get anyone from Veterans Affairs on the phone. He attempted to call a Pensacola VA number (850) NBC 15 News aired for veterans 75 and older to schedule COVID vaccine appointments.
"When I did make contact and the phone was ringing, nobody answered," the veteran said.
The veteran said he even tried calling the VA clinic in Biloxi and couldn’t get through. NBC 15 News took his frustrations to VA leaders.
Dr. Christopher Saslo is the Associate Director for Patient Care Services for Gulf Coast Veterans Health Care System. He said the wrong number was given to the media. This mean countless veterans might have been dialing the wrong number. At the same time, Saslo said the VA is getting tons of calls about vaccinations.
“I need to apologize to any of our veterans that have struggled in trying to reach our call center or our facility. We continue to look at that every day for opportunities to improve,” Dr. Saslo said.
So far, the Gulf Coast Veterans Health Care System has vaccinated 1,800 veterans. Tens of thousands are still on the waiting list for vaccinations.
If you're a Gulf Coast veteran and interested in taking the vaccine, call 228-523-4512. Currently the vaccines are only being given to those over age 75 and first responders, but your name will be put on a list.